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Filed a claim through my home warranty company for a plumbing issue I am having. I was given EMPIRE PLUMBING (RICHMOND, VA) as the company to conduct the repairs.

I called to set up the appointment and was given the 24th of Jul between 0800 - 1200. I never received a reminder call; which was fine, but I had to call them to make sure I was still on the schedule. I called three times before 0900 leaving two messages and on the third try I was able to speak with someone. The lady I spoke with told me I was on the schedule for today (0800 - 1200) and that the plumber would call before coming out.

Here it is 1233 and still no plumber. I called twice after 1200 and no answer only voice mail.

This company has shown they are not concerned about the customer and has displayed disrespect by not calling. I would not recommend this company to anyone!

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Charlotte, North Carolina, United States #1189599

Thanks for the heads-up!

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